It is said that we are in the middle of the fourth industrial revolution1. The monumental impact of the previous revolution—the machine age and the mechanisation and automation it unleashed, has resulted in almost everything […]
We have all become so used to staring at our little black screens that we believe our mobiles represent the ultimate personal device. Think again. There are now new incarnations on the horizon that will integrate into our daily lives in ways in we can only begin to imagine.
As the barely audible station announcements heaped confusion onto frustration and the station staff admitting to knowing less than me, the last thing I expected was an immediate and informed personal response from the train company via it’s customer Twitter service.